DripCo (“DripCo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, interact with us online, visit our retail location, place an order, or otherwise use our services.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with DripCo, we may collect the following categories of information:
Information You Provide
- Name
- Email address
- Telephone number
- Mailing or billing address
- Information provided when creating an account or placing an order
- Information provided when contacting customer service
- Information provided when signing up for promotions, newsletters, loyalty programs, or text-message communications
- Information necessary to verify age or eligibility to purchase cannabis products
- Other information you voluntarily provide to us
Transaction Information
When you make a purchase, we may collect information relating to your transaction, including products purchased, purchase date and time, order information, payment-related information, and other information necessary to process the transaction.
Payment card information may be processed directly by third-party payment processors. We generally do not store complete payment card numbers on our own systems.
Website and Device Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location derived from your IP address
- Date and time of visits
- Website usage and interaction information
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve our website.
2. Consumer Health Data
Because cannabis products may be associated with an individual's health or wellness, certain information collected through our website or services may constitute “consumer health data” under Washington law.
Depending on your interactions with us, this may include information that you voluntarily provide regarding cannabis products you are seeking or purchasing, health or wellness-related information you choose to provide, or other information that may reasonably be associated with your health or wellness.
We collect and use such information only for purposes disclosed in this Privacy Policy or otherwise permitted by applicable law.
Purposes for Collecting Consumer Health Data
To the extent we collect consumer health data, we may use it for purposes including:
- Processing and fulfilling requested purchases or services
- Providing customer support
- Maintaining customer accounts and loyalty programs
- Responding to questions or requests
- Complying with applicable cannabis, age-verification, and other legal requirements
- Preventing fraud, abuse, and unauthorized transactions
- Maintaining the security and integrity of our website and systems
- Improving our products, services, and customer experience, where permitted by law
Sources of Consumer Health Data
Consumer health data may be collected directly from you, from your interactions with our website or services, from transactions you initiate, or from service providers acting on our behalf.
Sharing of Consumer Health Data
We may disclose consumer health data to service providers and other entities when necessary to provide products or services you request, operate our website and business, process transactions, provide customer support, maintain security, or comply with applicable law.
We do not sell consumer health data.
Washington law places specific requirements on the collection, sharing, and sale of consumer health data. We will obtain any consent required by applicable law before collecting or sharing consumer health data when consent is required.
3. How We Use Information
We may use information we collect to:
- Provide, operate, and improve our website and services
- Process and fulfill orders
- Verify age and eligibility where required
- Communicate with customers regarding orders, accounts, or customer service requests
- Send promotional communications where permitted and where you have provided appropriate consent
- Operate loyalty or rewards programs
- Respond to inquiries
- Improve website functionality and user experience
- Analyze website traffic and usage
- Detect and prevent fraud, abuse, and security incidents
- Comply with applicable federal, state, and local laws and regulations
- Enforce our terms, policies, and legal rights
4. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, understand how visitors use our website, improve functionality, and measure website performance.
We may use third-party analytics and technology providers to help us understand website traffic and user interactions.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
5. Marketing Communications
If you provide your email address or telephone number and consent to receive promotional communications, we may send you information about products, promotions, events, discounts, or other DripCo updates.
You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the message.
For text messages, you may opt out at any time by following the instructions provided in the applicable message, such as replying STOP.
Opting out of marketing communications does not prevent us from sending transactional or service-related communications that are necessary to complete an order or provide a requested service.
6. When We Share Information
We may share information with third parties in the following circumstances:
- Service Providers: Companies that provide hosting, website, ordering, payment processing, analytics, communications, marketing, security, or other business services.
- Business Partners: Where necessary to provide a service or transaction requested by you.
- Legal and Regulatory Authorities: When required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, customers, employees, or business.
- Business Transfers: In connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar transaction.
- With Your Direction or Consent: When you request or authorize us to share information.
We do not sell personal information for monetary consideration.
7. Cannabis-Related Information
DripCo operates in accordance with applicable Washington State cannabis laws and regulations.
Information relating to cannabis purchases may be treated as sensitive information. We take reasonable measures to limit access to such information and use it only for legitimate business, legal, regulatory, security, and customer-service purposes.
We do not sell information about your cannabis purchases or consumer health data.
Certain information maintained by Washington State regarding qualifying medical cannabis patients is subject to separate confidentiality protections under Washington law.
